Return and Refund Policy

RIVOLLE Returns & Refunds

Room to change your mind.

Considered pieces deserve a considered return. Should something not feel right, we make sending it back calm and simple.

I  30 daysTo return
II  Paid by youReturn postage
III  Original paymentRefunded to
IV  Tags attachedUnworn, unwashed
How to return

Four quiet steps.

  1. Request a return

    Email us within your return window with your order number and let us know which pieces you would like to send back.

  2. Pack it with care

    Return each piece unworn and unwashed, with its tags attached and in its original packaging.

  3. Post it back

    Send your parcel to our returns address using a tracked service. Return postage is arranged and paid by you.

  4. Receive your refund

    Once your return has been received and checked, we refund to your original payment method.

The details

Everything, plainly put.

The return window

You have 30 days from the day your order arrives to request a return. This is offered as a courtesy and sits in addition to your statutory rights — it does not replace them.

Condition of items

Pieces should come back to us as they left: unworn, unwashed and unaltered, with all tags still attached and in their original packaging. We are unable to accept anything that shows signs of wear, scent or damage.

Refunds

Refunds are made to the original payment method used at checkout. Once your return has been received and checked, we process the refund promptly; your bank or card provider may take a little longer to show it.

Exchanges

For a different size or piece, the quickest route is to return the original for a refund and place a fresh order. If you would prefer a direct exchange, write to us and we will arrange it where stock allows.

Return postage

For a change of mind, return postage is paid by you. We recommend a tracked service so your parcel can be followed on its way back to us.

Returns are sent to our returns address: [RETURNS ADDRESS — to be confirmed]

Faulty or incorrect items

If a piece arrives faulty, or is not the piece you ordered, please contact us before returning it. In these cases RIVOLLE covers the cost of return in full and will repair, replace or refund as you prefer.

Your statutory rights

These terms are offered in addition to your legal rights under UK consumer law. Nothing set out here affects those rights.

Questions

A few answered.

Once your return reaches our returns address, please allow a few working days for it to be checked. We then process the refund to your original payment method; depending on your bank or card provider, it can take a further five to ten working days to appear on your statement.

Yes. The simplest way is to return the original piece for a refund and place a new order for the size you would like, so your preferred size is secured without delay. If you would prefer us to arrange a direct exchange, write to us and we will help.

Return postage is paid by you for a standard change of mind. Where an item arrives faulty or is not what you ordered, RIVOLLE covers the cost of returning it in full.

We are sorry to hear it. Please email us before returning anything and include your order number and a short note or photograph of the fault. We will arrange the return at our cost and put things right with a repair, replacement or full refund.

Yes. Sale pieces may be returned within the same window and on the same conditions as full-price pieces — unworn, unwashed, with tags attached and in their original packaging.

Returns are posted to our returns address, which is included with your return confirmation once your request is approved. Please do not send anything back before requesting a return, so we can be sure it reaches us safely.

Here to help

Any question at all, write to us at rivollemaneger@gmail.com

Refined by intention. Made to endure.

RIVOLLE