Return and Refund Policy

At Rivolle, every acquisition is intended to embody precision, elegance, and quiet confidence. However, we recognize that true refinement also lies in the assurance of choice. This policy has been designed to offer you clarity, security, and discretion in every eventuality.

1. Right of Return

You may request a return within 7 days of receiving your order, in accordance with consumer protection standards.

To be eligible, items must:

Remain unworn, unused, and in impeccable condition
Be returned in their original packaging
Include all accompanying elements (tags, accessories, inserts)

Rivolle reserves the right to decline returns that do not meet these criteria.

2. Conditions for Exchange or Refund

Once your return is received and carefully inspected, we will proceed with one of the following:

Exchange, subject to product availability
Store credit, allowing a future selection with complete freedom
Refund, issued to the original payment method

Each case is handled with precision and fairness, preserving the integrity of your experience.

3. Non-Returnable Items

In the interest of hygiene and exclusivity, certain items may not be eligible for return, including:

Intimate garments or personal-use pieces
Items marked as final sale
Products altered or customized upon request

All such conditions are clearly indicated at the time of purchase.

4. Return Process

To initiate a return, we invite you to contact our support team, available on the contact page.

Kindly include your order number and reason for return. Our team will provide refined, step-by-step guidance to ensure a seamless process.

5. Shipping Considerations

Return shipping costs are the responsibility of the customer, unless the item received presents a verified defect or discrepancy.

We recommend the use of a tracked shipping method, as Rivolle cannot assume responsibility for items lost in transit.

6. Defective or Incorrect Items

In the rare instance that your order arrives with a defect or inconsistency, we ask that you contact us within 48 hours of delivery.

Such cases are treated with utmost priority. Upon verification, we will arrange a replacement or full refund, including any associated shipping costs.

7. Processing Time

Returns are typically reviewed within 3 to 7 business days after arrival at our facility.

Refunds, once approved, are issued promptly, though processing times may vary depending on your financial institution.

Final Consideration

True luxury extends beyond the product — it resides in the assurance that every detail has been considered. At Rivolle, our commitment is not merely to what you receive, but to how you feel at every stage of your experience.

Your confidence remains our highest standard.