RIVOLLE
Purchase Policy
Everything you need to know about buying with us — written clearly, so you can shop with confidence.
At a glance
The terms
When you add items to your basket and submit your order at checkout, you are making an offer to purchase those items from us. You will receive a confirmation email shortly after — please keep this as a record of your order. Submitting an order does not, in itself, form a binding contract; that comes next.
A contract between you and RIVOLLE is formed only once we confirm and dispatch your order. We reserve the right to decline or cancel an order before that point — for example, if an item has become unavailable, if a pricing error has occurred, or if we have reasonable cause to believe an order is fraudulent. In any such case, we will notify you promptly and issue a full refund without delay.
All prices on our website are shown in pounds sterling (£) and are inclusive of applicable VAT where relevant. While we take every care to ensure accuracy, pricing errors may occasionally occur. Should this happen on your order, we will contact you, cancel the affected line, and refund you in full — we will never charge you an incorrect amount without your knowledge and agreement.
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa. Payment is processed securely at checkout using encrypted technology. Your order proceeds once payment has been successfully authorised; we do not store your full card details.
All items are subject to availability. On rare occasions, something may become unavailable after you have placed your order. If this happens, we will let you know as soon as possible and arrange a prompt, full refund for the affected item. Where your order contains other items, those will continue to be processed as normal.
We offer complimentary delivery on all orders within the United Kingdom. We also ship to the United States and across Europe. Orders typically arrive within 3 to 8 days, depending on your location. For full details on dispatch times, carriers, and international shipping, please see our Shipping Policy.
We offer a 30-day return courtesy from the date of delivery. If you change your mind, you may return unworn, undamaged items in their original condition within that window. Return postage is the customer's responsibility, except where items are faulty or were sent in error — in those cases, we cover the cost. For the full returns procedure, please refer to our Returns & Refunds page.
If you receive an item that is faulty, damaged, or not what you ordered, we will put it right. Please contact us at rivollemaneger@gmail.com as soon as you notice a problem. We will arrange for the item to be collected at our expense and offer you a replacement or a full refund — whichever you prefer.
Your statutory rights
Nothing in this Purchase Policy affects your legal rights as a consumer under UK law. Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of receiving them, without giving any reason. Our 30-day return courtesy is offered in addition to — not instead of — those rights. If you are ever unsure about your entitlements, we encourage you to seek independent guidance or contact us directly.
Common questions
Your card is charged at the point of checkout, once you confirm your order. Payment is authorised in real time — you will only be charged if the authorisation is successful.
All prices on the RIVOLLE website are displayed and charged in pounds sterling (£ GBP). International customers should be aware that their card provider may apply a conversion rate.
We process orders promptly, so there may be a short window in which a change or cancellation is possible. Please contact us at rivollemaneger@gmail.com as soon as you need to amend anything — we will do our best to assist before dispatch.
Yes. All transactions on our website are processed using encrypted, industry-standard security. We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa.
Yes — we ship to the United Kingdom, the United States, and across Europe. Orders typically arrive within 3 to 8 days, depending on your location. Please see our Shipping Policy for full details.
We offer a 30-day return courtesy from the date your order is delivered. Items must be unworn and in their original condition. Return postage is the customer's responsibility, except where items are faulty or were sent incorrectly.